Terms of service

General Terms and Conditions of the Company's Sales Policy

1-First: Terms of sale via the website:

 

Since the Company's primary purpose is to enable sales through its website to reach the consumer, the website is limited to personal use and not to commercial sales or distributors. The Company has the right to cancel any purchase order placed by distributors, or recurring purchase orders of another person. The Company may place limits on the number of items sold and items included in purchase orders to allow other customers to benefit from the offers.

We are keen to provide the most accurate pricing information to all users, however errors may occasionally occur; such as when a reasonable product price is not correctly stated. Therefore, we reserve the right to refuse or cancel an order placed on our site in relation to a product from expired offers; the order may not proceed until the price has been adjusted and the customer has been informed of this price and the customer has received confirmation.

The company reserves the right to correct errors, update the contents of our website, or modify product prices at any time without prior notice. The company also has the right to modify or delete any item of the company's sales policy at any time without prior notice.
All payment methods are possible and available to all our customers to facilitate the payment process, whether cash on delivery or online payment. The company has the right to request some data or evidence that it deems necessary to complete the sale process through the website. The company has the right to cancel the purchase order in the event of rejection The customer shall comply with the company’s requirements.
The company shall not be responsible for any banking transactions between the customer and his bank, and the company’s role shall be limited to requesting the bank to pay the due amount. In the event of non-payment, the company shall have the right to cancel the purchase order without referring to the customer.

The customer issues a purchase order through our website, after successfully completing all the steps, and choosing the appropriate date to execute the order according to the dates available on the website, an email is sent to the customer with the details of the purchase order and its status, and the customer is contacted.

A customer's purchase order is accepted by the Company when the Company notifies the customer of the acceptance of the purchase order in writing via email or telephone call.

Second: Payment methods:

Cash on delivery

The customer pays the invoice value to the delivery employee upon receipt of the item.

 Payment using Visa or MasterCard upon receipt

The customer can issue a purchase order and choose this method to pay the value of the item, and payment can be made via credit cards through our stores or the official website.
In this case, if the customer wishes to return the item to the company and cancel the purchase order after receiving it, the value will be returned to the customer by the company within a week from the date of sale.

 

Electronic payment using Visa or MasterCard cards “online”

The customer pays the invoice value using MasterCard or Visa cards “online” while issuing the purchase order on the company’s website. In some cases, the customer does not complete the process correctly, and despite that, the amount is deducted from the customer’s account. In this case, the customer can check with his bank to find out when the amount will be refunded, without any responsibility on the company in this regard.

Installments

The company allows the purchase of goods and products in installments 
through its website and in the company’s showrooms.