Refund policy

Returns & Exchange Policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate the return process, you can contact us at online@newalfamisr-eg.com If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess the issue and correct it within 24 hours.*The amount will be refunded to the customer using the same payment method used by the customer, with administrative expenses of 100% of the value of the item for the benefit of users of electronic payment services. However, if the sold item does not remain in its condition at the time of receipt and its original condition specified by law changes, the consumer is not entitled to demand its replacement or refund of its value.

The company draws the attention of its valued customers to the necessity of reading the general terms and conditions of the sales policy through our page on the website before completing the purchase process, as the customer’s submission of a purchase request through the website is considered his approval of these terms and his commitment to what is stated therein immediately. In order to maintain the trust of our customers, the company provides a distinguished service in the local markets and plays a developmental role for the community, and maximizes the value of the company.